Amazing customer service. I called about warranty on a battery for my Aventure E bike it was done very fast and got the battery shipped in no time, now get to ride with my little guys. Thanks guys for all the help 👍
Hi there,
Thank you for your review. We are thrilled to hear that our warranty team got your Aventure battery taken care of quickly so you can get back out on the trails with your little ones. Family rides are what it is all about, and keeping our riders moving is always our top priority. If you ever need assistance or have questions down the road, please feel free to give our support team a call at 866-300-3311, Monday through Friday from 9:00 AM to 4:00 PM PST. Happy riding to you and your family!
Regards,
Aventon
Just shortly after purchasing the Aventon Current ADV, I decided to enter the 66 mile "Conquer the Coast" ride around Corpus Christi bay. With some 15mph headwinds and a climb over 2 bridges, the bike finished the race at an average speed of 18 mph with 20% battery remaining using a combination of "Auto" and "Trail" assist settings. The bike has lots of telemetry to monitor battery status, distance to empty, rider/motor power balance, etc to help monitor your pace and assist level to ensure you have enough battery to finish the ride. No battery anxiety with this one!
I can't wait to take this bike out on the trail.
Hi there,
Thank you for sharing such an incredible story with us! Congratulations on completing the Conquer the Coast ride around Corpus Christi Bay. Tackling 66 miles with 15 mph headwinds and bridge climbs is no small feat, and we are thrilled that your Current ADV handled the course so well and kept battery anxiety at bay. It is great to hear that the on-screen telemetry and assist modes helped you manage your pace and range so effectively. Thanks for being part of the Aventon community. If you need help before your next trail ride, please call our support team at 866-300-3311, Monday through Friday from 9:30 AM to 4:00 PM PST. Happy riding!
Regards,
Aventon
Great seatpost with spring action. The seat install is quick and easy.
Hi there,
Thank you for sharing your review with us! We are glad to hear that you are enjoying the added comfort of the suspension seatpost and that installing your seat was quick and easy. Simple upgrades can make a big difference in ride quality. If you ever need assistance or have questions about accessories down the road, please feel free to call our support team at 866-300-3311, Monday through Friday from 9:30 AM to 4:00 PM PST. Happy riding!
Regards,
Aventon
**Exceptional Company, Exceptional Customer Service!**
I've owned my Aventon electric bike for three years now, and I couldn't be happier with my purchase or the company behind it.
Before purchasing my bike, I spent considerable time researching and test-riding different brands. I ultimately chose Aventon, and three years later, I can confidently say I made the right decision.
Recently, I experienced an issue with my battery, and Aventon quickly stepped in and sent me a replacement. Their customer service has been nothing short of extraordinary. They are kind, thoughtful, responsive, and genuinely committed to taking care of their customers.
If more companies followed Aventon's example of how to run a business and treat people, the world would be a better place. Their integrity, professionalism, and willingness to help are impeccable. Quite frankly, it's some of the finest customer service I've experienced in a very long time.
And as for the bike itself? I absolutely love it! In fact, I enjoy riding it so much that I can hardly stand getting into my car anymore!
Three years later, I'm just as thrilled with my purchase as I was on day one.
You simply cannot go wrong with Aventon. From the quality of their bikes to the people standing behind them, this company is exceptional on every level.
**Thank you, Aventon, for setting such a wonderful example of what a company can and should be. You've earned a customer for life!**
Hi there,
Thank you for your review. Hearing that you are still just as thrilled with your bike three years later and prefer riding it over driving your car truly makes our day! We are glad our support team was able to assist you swiftly with your battery replacement. Thank you for being part of the Aventon community. If you ever need anything down the road, please feel free to reach out to us at 866-300-3311, Monday through Friday from 9:30 AM to 4:00 PM PST. Happy riding!
Regards,
Aventon
Pads work great. Easy order quick service.
Hi there,
Thank you for your review. We are glad to hear that you are satisfied with your replacement Tektro brake pads. If you ever have questions or need assistance with parts in the future, please feel free to call our support team at 866-300-3311, Monday through Friday from 9:30 AM to 4:00 PM PST. Happy riding!
Regards,
Aventon
I lost my keys and was able to replace my lock.
Hi there,
Thank you for your review. We are glad you were able to replace your lock and secure your bike again after losing your keys. We appreciate your support. If you ever need assistance or have questions down the road, please call our support team at 866-300-3311, Monday through Friday, 9:30 AM to 4:00 PM PST. Happy riding!
Regards,
Aventon
Aventon Battery Charger
Hi there,
Thank you for the review! We are glad to hear that your replacement Aventon battery charger is working well for you. If you ever have questions or need support in the future, please feel free to give our team a call at 866-300-3311, Monday through Friday from 9:30 AM to 4:00 PM PST. Happy riding!
Regards,
Aventon
I love it
Hi there,
Thank you for your review! We are so glad to hear that you love your rear rack. Adding extra utility to your bike makes every ride that much more practical and fun. If you ever need assistance or have questions about compatible accessories in the future, please feel free to reach out to our team at 866-300-3311, Monday through Friday from 9:30 AM to 4:00 PM PST. Happy riding!
Regards,
Aventon
Awesome bike!
Hi there,
Thank you for the review! We are thrilled to hear that you are loving your e-bike. Your support means a lot to us. If you ever need assistance or have questions down the road, please reach out to our team at 866-300-3311, Monday through Friday, 9:30 AM to 4:00 PM PST. Happy riding!
Regards,
Aventon
But display was shipped in a very timely manner and works perfectly.
Hi there,
Thank you for your review. We are happy to hear that your replacement display arrived in a timely manner and is working perfectly on your bike. If you ever need assistance or have questions down the road, please feel free to give our support team a call at 866-300-3311, Monday through Friday from 9:30 AM to 4:00 PM PST. Happy riding!
Regards,
Aventon
Received controller haven’t installed it yet. Happy with customer service.
Hi there,
Thank you for leaving us a review. We are glad to hear that you are happy with the customer service you received from our team. When you are ready to install your new controller, if you have any questions or need guidance along the way, please feel free to give our support team a call at 866-300-3311, Monday through Friday from 9:30 AM to 4:00 PM PST. Happy riding!
Regards,
Aventon
First class operation
Hi there,
Thank you for your review! We are glad to hear that you had a positive experience and that your new display is serving you well. Keeping your ride data clear and accessible is essential for a great trip out on the road. If you ever have questions or need support in the future, please feel free to call our team at 866-300-3311, Monday through Friday from 9:30 AM to 4:00 PM PST. Happy riding!
Regards,
Aventon
I had two other phone holders and they kinda worked but they were bulky or covered the lens. This one is fits securely and lets me take vids on rides.
Hi there,
Thank you for sharing your review with us! We are glad to hear that your new phone holder is working out so much better than your previous ones, keeping your phone secure while leaving the camera lens clear for capturing video on your rides. If you ever need assistance or have questions about accessories down the line, please feel free to give us a call at 866-300-3311, Monday through Friday from 9:30 AM to 4:00 PM PST. Happy riding!
Regards,
Aventon
We love our new quick release accessory! We purchased the Aventon rack top bag without the quick release accessory, and soon decided we needed it. Ordered it, attached it to the bag, and now it literally takes seconds to attach or remove the bag from the bike. Game changer!
Hi there,
Thank you for your review! We are glad to hear that adding the quick release adapter was a game changer for your rack top bag. Being able to attach and remove your gear in seconds makes running errands and taking trips so much easier. We appreciate your support, and if you ever need assistance or have questions about accessories down the road, please feel free to give our team a call at 866-300-3311, Monday through Friday from 9:30 AM to 4:00 PM PST. Happy riding!
Regards,
Aventon
It was not exactly plug and play but I got it done!
Hi there,
Thank you for your review. We are glad to hear you got your new controller up and running. Swapping electronic components can take a bit of extra patience, so kudos to you for getting it done. If you ever need technical guidance or have questions down the road, please feel free to give our support team a call at 866-300-3311, Monday through Friday from 9:00 AM to 4:00 PM PST. Happy riding!
Regards,
Aventon
Quick Release Accessory Adapter
Hi there,
Thank you for your review! We are glad to hear that you are enjoying the Quick Release Accessory Adapter. Making it fast and easy to snap your gear on and off the bike is what it is all about. If you ever have questions or need assistance with other accessories down the road, please feel free to give our support team a call at 866-300-3311, Monday through Friday from 9:30 AM to 4:00 PM PST. Happy riding!
Regards,
Aventon
Works like new
Hi there,
Thank you for your review. We are thrilled to hear that your replacement wheel lock has your bike working like new again. Getting you back on the road safely and securely is always our top priority. If you ever need further assistance or have questions down the road, please feel free to give our support team a call at 866-300-3311, Monday through Friday from 9:00 AM to 4:00 PM PST. Happy riding!
Regards,
Aventon
Easy install mirror. Works great.
Hi there,
Thank you for your review! We are glad to hear that your mirror was easy to install and works great on your bike. Thank you for choosing Aventon, and happy riding!
Regards,
Aventon
Rack-Top Bag (Quick Release Compatible)
Hi there,
Thank you for your review! We are thrilled to hear that you are loving the Rack-Top Bag. If you ever have any questions or need assistance, please feel free to reach out to us at (866) 300-3311, Monday through Friday, from 9:30 AM to 4:00 PM PST. Thank you for choosing Aventon, and happy riding!
Regards,
Aventon
Easy off and on. Great addition to my bike.
Hi there,
Thank you for your review! We are thrilled to hear that you are loving the Rack-Top Bag. The quick-release feature is a game-changer for easily taking your gear with you when you hop off the bike, and we are glad it is serving you well. Thank you for choosing Aventon, and happy riding!
Regards,
Aventon
I like the ease of taking it on and off
Hi there,
Thank you for your review! We are thrilled to hear that you are loving the Rack-Top Bag. The quick-release feature is a game-changer for easily taking your gear with you when you hop off the bike. Thank you for choosing Aventon, and happy riding!
Regards,
Aventon
This bike has many amazing features ...the ride is smooth and peaceful..the power it offers will never disappoint..hands down the best bike I have ever owned ...love it !!! Thanks guys 😁
Hi there,
Thank you for your review! We are thrilled to hear that you are loving your bike and experiencing that smooth, peaceful, and powerful ride. If you have questions or need support, please reach out to us at (866) 300-3311, Monday through Friday, 9:30 AM to 4:00 PM PST. Happy riding!
Regards,
Aventon
I had a free hub bearing failure on our Aventon Current ADV. The new wheel solved the problem.
Hi there,
Thank you for your review! We are glad to hear that the replacement wheel completely resolved the freehub bearing issue and got your bike running smoothly again. If you have questions or need support, please reach out to us at (866) 300-3311, Monday through Friday, 9:30 AM to 4:00 PM PST. Happy riding!
Regards,
Aventon
Perfect fit, great engineering
Hi there,
Thank you for your review! We are thrilled to hear that the Ramblas fender and rack set was a perfect fit for your bike and that you appreciate the engineering behind it. Designing rugged, precisely integrated accessories that hold up to every trail and commute is what we strive for. Thank you for choosing Aventon, and happy riding!
Regards,
Aventon
I really like the quick release. Still new to me, took one trip with a load in and atop but not in saddle bags. Everything stayed inside 🤪
Hi there,
Thank you for your update and review! We are so glad to hear that everything stayed safe and secure inside your Rack-Top Bag during your trip! The quick-release feature is definitely super convenient once you get used to snapping it on and off, and it's great to hear it's performing so well on your rides. Thank you for choosing Aventon, and happy riding!
Regards,
Aventon