Extremely light weight, fits perfectly and super easy to install. haven't tested (and don't plan to) the weight limit but it's robust and does not flex.
Hi there,
Thank you for sharing your review with us. We are thrilled to hear that you found the product extremely lightweight, easy to install, and a perfect fit for your setup. If you ever have any questions or need assistance, please feel free to reach out to our support team at 1-866-300-3311. We are available Monday through Friday from 9:30 AM to 4:00 PM PST. Thank you for choosing Aventon and happy riding!
Regards,
Aventon
This Pace 350.2 fender set is a perfect fit aligned perfectly, and installed easily. They’re solid fenders, look great and a great price.
Hi there,
Thank you for sharing your review with us. We are pleased to hear that the Pace 350.2 fender set aligned perfectly, installed easily, and provided a great fit for your bike. If you ever have any questions or need assistance, please feel free to reach out to our support team at 1-866-300-3311. We are available Monday through Friday from 9:30 AM to 4:00 PM PST. Thank you for choosing Aventon and happy riding!
Best,
Aventon
I purchased 2 QR Adapters for bike trunk bags I already had. Although attaching them to the bags wasn’t as easy as it seems, it is a much better option to attach them to the rack. Instead of cumbersome Velcro straps, it’s now a simple hook and clip. Saves time and it’s a good value.
Hi there,
Thank you for your feedback! We are pleased to hear that the quick-release adapters have provided a much better option for securing your bags. If you ever have any questions or need assistance, please feel free to reach out to our support team at 1-866-300-3311. We are available Monday through Friday from 9:30 AM to 4:00 PM PST. Thank you for choosing Aventon and happy riding!
Best,
Aventon
Love this bike!
Hi there,
Thank you for your feedback! We are happy to hear that you are loving your new Pace 5 REC. It is designed to deliver a smooth, comfortable riding experience. If you ever have any questions or need assistance, please feel free to reach out to our support team at 1-866-300-3311. We are available Monday through Friday from 9:30 AM to 4:00 PM PST. Thank you for choosing Aventon and happy riding!
Best,
Aventon
My new display came within a week. I have no issues with the new display and it works as it should. I love my bike with 3,600 miles and going strong. I had to replace the old display because I dropped my bike loading on my bike carrier. I appreciate the customer service!
Hi there,
Thank you for your feedback! We are thrilled to hear that your replacement display arrived quickly and is working perfectly to keep you on the road. Crossing the 3,600-mile mark is a fantastic milestone. If you ever have any questions or need assistance, please feel free to reach out to our support team at 1-866-300-3311. We are available Monday through Friday from 9:30 AM to 4:00 PM PST. Thank you for choosing Aventon and happy riding!
Regards,
Aventon
Really like the looks & stability of the 26x400 tires but knew the seating position was going to be an issue for me. Towards the end of week one my wrists were dying! Ordered the Pace 4 swept bars, not knowing for sure they would fit. 20 minutes after FedEx delivered them I was heading out the driveway! Now 430 miles later, the battery limits my ride, not my wrists. I am very pleased 👍 👍
Hi there,
Thank you for sharing your review with us! We are thrilled to hear that upgrading to the Pace 4 handlebars transformed your riding experience by relieving your wrist strain and giving you the perfect seating position. Thank you for choosing Aventon, and happy riding!
Best,
Aventon
I was able to ride farther on hilly dirt roads than I would have been able to do on my own pedal powered bike. It extended my ride, my day, and the enjoyment of my experience. The bike worked beautifully!
Hi there,
Thank you for your feedback! We are thrilled to hear that your e-bike performed beautifully on those hilly dirt roads, allowing you to ride farther and enjoy your day even longer. If you ever have any questions or need assistance, please feel free to reach out to our support team at 1-866-300-3311. We are available Monday through Friday from 9:30 AM to 4:00 PM PST. Thank you for choosing Aventon and happy riding!
Best,
Aventon
Great product
Hi there,
Thank you for the feedback! We are so glad to hear that you are loving your new Rack Top Bag. It is the perfect companion for carrying all your essentials on your rides.
If you have any questions, please feel free to reach out to our customer support team directly at 1-866-300-3311. We are available Monday through Friday from 9:30 AM to 4:00 PM PST. Thank you for choosing Aventon, and happy riding!
Regards,
Aventon
I've googled instructions and I cannot find a RIDE ASSIST menu on the bike's display nor in the Aventon app. I hold + and - for 3s but no RIDE ASSIST menu. Help please. I would post in the Aventon forum, but the admins are not approving my request to be added and it's been a couple of weeks.
Hi there,
Thank you for reaching out. We want to make sure you get this sorted out as quickly as possible so you can get the most out of your display and app. Our customer service team will be contacting you shortly to further assist with your inquiry and help guide you through the settings step by step.
Regards,
Aventon
Pace 5 REC Step-Through Ebike
Hi there,
Thank you for your feedback! We are happy to hear that you are loving the Pace 5 REC. If you have any questions or need assistance, please do not hesitate to reach out to our customer support team directly at 1-866-300-3311. We are available Monday through Friday from 9:30 AM to 4:00 PM PST. Thank you for choosing Aventon, and happy riding!
Regards,
Aventon
New battery was defective quick order to replace it and ship it out. Excellent customer service.
Hi there,
Thank you for sharing your experience with us! We are happy to hear that our customer service team was able to assist you quickly and get a replacement order placed right away. Getting you back on the road safely is our top priority. Thank you for choosing Aventon, and happy riding!
Regards,
Aventon
There are a few things I could nit-pick about and really only 1 thing I would suggest. The brakes are touchy and need a bleed to get them right. But in all fairness I expected to have to bleed them and I can't knock Aventon for it. The motor on the bike is insane how powerful it is. You can climb things your eyes tell you otherwise. The weight sounds heavy but the bike is very nimble and moves through turns great. The tires are fine and I would suggest that one of the first things you do is convert the wheels to tubeless. Aventon gives you the valve stems and with a little effort you have a tubeless. I did upgrade the cockpit with new bars and stem but thats all personal preference. I already have 175 miles on the bike and every mile has been a blast. 100% happy i purchased this bike and recommend it for anyone looking for a great emtb.
Hi there,
Thank you for sharing your feedback. We are absolutely thrilled that you have already crushed 175 miles on your e-MTB and that every single one has been a blast. Hearing that the climbing power defies your expectations is exactly what we strive for.
We also love that you highlighted the tubeless conversion with the included valve stems—that is incredibly helpful advice for fellow trail riders looking to optimize their setup right out of the gate. Thank you for choosing Aventon, and happy riding!
Best,
Aventon
I love my Pace 4 Swept Back handlebars! Had them installed on my Level 3 Step Through and the comfort in my ride improved significantly. I now sit more upright and my mileage has increased.
Hi Burnell,
Thanks for sharing your experience! It is fantastic to hear that swapping to the Pace swept-back handlebars gave you that perfect, comfortable upright ride on your Level.3. There is nothing better than a boost in comfort leading to more miles on the road. Thank you for choosing Aventon, and happy riding!
Regards,
Aventon
Very strong looking!
Hi Philip,
Thank you for the feedback! We are glad that your first impression of the foldable lock gives you confidence. It is designed to be just as tough as it looks while staying compact and easy to carry. Thank you for choosing Aventon, and happy riding!
Best,
Aventon
I broke the plastic battery release ****. Aventon quickly replaced it with a new, cast metal, release ****. Thanks Aventon!
Hi James,
Thank you for sharing your experience! We are happy to hear that our customer service team was able to assist with sending out a replacement battery release knob.
If you have any questions, please feel free to reach out to us Monday through Friday from 9:00 am to 4:30 pm PST. Thank you for choosing Aventon, and happy riding!
Regards,
Aventon
My husband bought this bike after much research. We even found one to try at a bike shop nearby. It was perfect for me since it was the small frame. I kept trying to order it but kept getting out of stock messages. Finally I found they discontinued the small frame. The medium frame is just too large for me, do I ended up with a different brand altogether. Still wish I had that Ramblas. My husband has never wanted to bike more than he does now - he us in love with his Ramblas ADV. Great bike!
Hi Jules,
Thank you for sharing your story with us! We are thrilled to hear that your husband is loving his Ramblas ADV.
We appreciate your feedback regarding the availability of the small frame size. Hearing from riders who need specific frame options is incredibly valuable, and we are forwarding your notes to our product development team.
Regards,
Aventon
Enjoyable to ride in comfort! Ordering another for my wife now that I know how well it cushions the ride...
HI Roger,
Thank you for sharing your feedback! We are absolutely thrilled to hear that the comfort and cushioning have made such a positive difference in your rides. We can't wait for both of you to be out cruising comfortably together. Thank you for choosing Aventon, and happy riding to you both!
Best,
Aventon
This is my third Soltera I've purchased over the years. One 2.0 and second 2.5. I ride year round in some tough Northeast weather during the colder winter months. My Soltera has never let me down on my daily 20 mile ride. The upgraded brakes and tires add to the value. The range of battery is impressive and pedal assist works perfectly. Overall a great bike.
.
Hi Fredho,
Thank you for sharing your experience with us! We are happy to hear that you are loving the new upgrades to the bike and that it has been a reliable part of your daily transportation through all the different weather. Thank you for choosing Aventon, and happy riding!
Regards,
Aventon
Great addition when you need a little break
Hi Scott,
Thank you for your feedback! We are so glad to hear that this addition is making your rides even more enjoyable and giving you that perfect bit of comfort or assistance right when you need it. Thank you for choosing Aventon, and happy riding!
Best,
Aventon
I bought a Aventure M in December from my local dealer and have been riding it ever since.
Paved trails, gravel trails and even some easy mountain bike trails and it has just kept rolling along.
It's a great explorer and adventure bike.
I've had no issues or problems with my bike, just checking nuts and bolts occasionally to make sure nothing comes loose.
I ride it 4-5 days a week 20-30 miles at a time when the weather is good.
Hi Greg,
Thank you for sharing your experience with us! Putting on 20 to 30 miles at a time, 4–5 days a week, is incredible! We are absolutely thrilled to hear that your Aventure has been the perfect exploring companion across paved paths, gravel, and mountain trails alike. Thank you for choosing Aventon, and happy riding!
Best,
Aventon
Happy with this transaction. Received great advice and buying the part was simple.
Hi Jeff,
Thank you for sharing your experience! We are so happy to hear that our customer service team was able to provide you with great advice and that the purchasing process was smooth from start to finish. Happy riding!
Regards,
Aventon
Hey was looking to get a replacement crank but cant find anyone online in australia who stocks it. can you help?
Hi Peter,
Thank you for reaching out to Aventon! One of our customer service reps will be contacting you shortly to further assist. Thank you for choosing Aventon!
Regards,
Aventon
Can we get some new colors rather than blue and gold on the adventure 3 step through please
Hi Steve,
Thank you for your feedback! Choosing the right color is such a fun part of getting a new bike, and we completely understand wanting to see even more variety beyond our current Cobalt Blue and Java options for the Aventure.3 step-through. We will be forwarding your feedback to our team for future upgrades and product releases. Thank you for choosing Aventon!
Regards,
Aventon
I love that we can easily remove our bags so we can safely store them in are car, while our bikes are on the bike carrier.
Hi William,
Thank you for sharing your experience! We love hearing how easy our bags make your travel routine. Thank you for choosing Aventon, and happy riding on all your upcoming adventures!
If you have any questions, please feel free to reach out to us Monday through Friday from 9:00 am to 4:30 pm PST.
Regards,
Aventon
After finding how to replace on aventon site, it was easy and fast to replace.
Hi Todd,
Thank you for sharing your experience! We intentionally design our website resources and support guides to be as clear and straightforward as possible, so we are thrilled to hear your replacement was quick and easy. Thank you for choosing Aventon, and happy riding!
Regards,
Aventon
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