Let me start by saying I love my bike. I wanted to upgrade my seat because I do find the seat that comes with it hard. I bought a seat but then found I needed to buy a post. I couldn’t get the old seat off my existing post. So I looked at the website and it says Pace step through needs 30.4 post. So I ordered it. It however is wrong. I saw this when I went to pot it on. The post needed is 30.9. I contacted the customer Service and they said they do not do exchanges that I would have to order a new one. They gave me a code to pay for shipping. I’m still expected to pay for another post even though their website is very misleading. I’m disappointed in this company!